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Refund requests

Everything you’ve asked us to refund, and where each one stands.

Ref	Order	Amount	Status	Opened
RR-1047	ORD-88213	₹ 4,250.00	UNDER_REVIEW	18 Aug 2026	View
RR-1039	ORD-87740	₹ 1,199.00	PROCESSED	09 Aug 2026	View
RR-1012	ORD-86119	₹ 799.00	REJECTED	27 Jul 2026	View

We only ask for what a refund needs — your order reference, the amount, and the reason. Refunds return to your original payment method.

Care Portal

Your details

My profile

The only personal details we keep. Refunds return to your original payment method, so there are no bank or ID fields here.

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Account

Rolecustomer

Member since2026-08-18

Care Portal

New request

Request a refund

Tell us which order and why. You’ll get an update at each step.

Order or invoice reference More references (optional, one per line) Amount Reason for refund Attach a receipt or photo (optional — JPG, PNG, PDF · max 5 MB)

ⓘRefunds are returned to your original payment method, so we don’t collect bank details here.

Care Portal

← All requests

Request RR-1047

UNDER_REVIEW

Summary

OrderORD-88213

ReasonItem arrived damaged

Requested₹ 4,250.00

Progress

Submitted

Request opened by you

18 Aug · 09:14

Under review

A specialist is checking your order

18 Aug · 11:02

Decision

Approved or declined

—

Processed

Refund sent to your payment method

—

Attachments

📎 receipt-88213.pdf (212 KB)

📎 damage-photo.jpg (880 KB)

Comments

Support TeamStaff · 18 Aug, 11:05

Thanks Riya — we’ve got your photos and we’re reviewing the order now.

Riya Sharma · 18 Aug, 09:16

Attached two photos of the damage. Happy to send more if needed.

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Care Portal Staff

Reconciliation desk

Refund queue

42 requests · sorted by the ones that need attention first.

Ref	Customer	Order	Amount	Status
RR-1052	Devon Rao	ORD-88910	₹ 6,000.00	PENDING	Open
RR-1047	Riya Sharma	ORD-88213	₹ 4,250.00	UNDER_REVIEW	Open
RR-1045	Priya N.	ORD-88066	₹ 2,499.00	APPROVED	Open
RR-1039	Marcus Lee	ORD-87740	₹ 1,199.00	PROCESSED	Open

Care Portal Staff

← Back to queue

Review RR-1047

UNDER_REVIEW

Request

CustomerRiya Sharma

OrderORD-88213

ReasonItem arrived damaged

Amount₹ 4,250.00

Decision

Recommended by S. Iyer. A different staff member must confirm — you can’t confirm your own recommendation.

Note (optional)

Every action is written to an append-only audit log with the previous and new value.

Care Portal Admin

Reconciliation desk

Overview

Total requests

42

Awaiting action

11

Refunded

₹ 1,84,300

By status

PENDING	6	₹ 41,200
UNDER_REVIEW	5	₹ 28,700
APPROVED	4	₹ 19,900
REJECTED	3	₹ 7,300
PROCESSED	24	₹ 1,84,300

Recent activity

11:05	A. Menon	confirm #1045	→ APPROVED
10:52	S. Iyer	recommend #1047	→ UNDER_REVIEW
10:31	A. Menon	role_change #14	maker → approver
09:14	Riya Sharma	create #1047

Care Portal Admin

Access control

Staff & roles

Grant or revoke access. Roles: customer, maker, approver, admin.

Name	Email	Joined
A. Menon you	menon@example.com	2025-11-02
S. Iyer	iyer@example.com	2026-01-19
Riya Sharma	riya@example.com	2026-08-18

You can’t remove your own admin role — that prevents accidental lockout. Every change is logged.

Care Portal Admin

Traceability

Audit log

Append-only record of who changed what. Nothing here can be edited.

#	When	Actor	Action	Entity	Change
312	18 Aug 11:05	A. Menon	confirm	refund_request #1045	UNDER_REVIEW → APPROVED
311	18 Aug 10:52	S. Iyer	recommend	refund_request #1047	PENDING → UNDER_REVIEW
310	18 Aug 10:31	A. Menon	role_change	user #14	maker → approver
309	18 Aug 09:16	Riya Sharma	comment	refund_request #1047
308	18 Aug 09:14	Riya Sharma	create_request	refund_request #1047